No matter if a person walks into the elegant atmosphere of a Hilton’s roof garden cocktail bar or into the local family pub, everybody expects to be granted a great customer service, as this is an essential part of the enjoyment and fun of going out.
Serving excellent drinks is as important as knowing how to deal with customers. When a person approaches the bar, the person working behind it has to acknowledge their presence, showing a kind yet professional attitude.
Bartender schools and hands-on experience will provide the necessary information on different ways to approach both customers and beverage menu choices, depending on the venue.
A bad posture is one of the main fatigue and osteoarthritis causes; that’s why formal training in this working area is essential to prepare for a job that can be physically stressing. Also, it is essential to keep a good energy level during the whole work shift.
The service has to be fast, without sacrificing quality. If the venue is very crowded, the barman should advise the customers of possible extra waiting times. In these instances, the clients will appreciate a complimentary extra appetizer served with their drinks.
Another critical aspect of the service is how the barman looks and acts while working. His uniform has to be clean and carefully ironed. While preparing the orders, he has to handle bottles, glasses, appliances and every tool of the trade with the appropriate confidence and skills.